Terms and Conditions

Welcome to Bonvoyay, a brand under Metanoia Travel Pvt Ltd. These terms and conditions (“Terms”) govern your use of our website, services, and products. By accessing or using our website or engaging with our services, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, you should not use our website or services.

- “Bonvoyay,” “we,” “us,” or “our” refers to Bonvoyay, a brand under Metanoia Travel Pvt Ltd.

- “Website” refers to the Bonvoyay website, accessible at www.bonvoyay.com.

- “Services” refers to the travel-related services provided by Bonvoyay, including but not limited to booking flights, accommodations, transportation, and tours.

- Eligibility You must be at least 18 years old to use our website and engage with our services. By using our website, you represent and warrant that you are of legal age and have the authority to enter into these Terms.

- Account Creation Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and up-to-date information during the account creation process.

- User Content You may have the opportunity to submit or post content on our website, including reviews, comments, or feedback. By submitting content, you grant Bonvoyay a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.

- Booking Confirmation When you make a booking through our website, we will send you a confirmation email containing the details of your reservation. Please review the confirmation carefully and contact us immediately if any information is incorrect.

- Payment You agree to pay the total amount due for your bookings, including any applicable taxes and fees. We accept payment through various secure payment methods. By providing your payment information, you authorize us to charge the specified amount for your bookings.

- Cancellations and Refunds Cancellation and refund policies vary depending on the travel service provider, such as airlines, hotels, or tour operators. We recommend reviewing the cancellation and refund policies associated with your bookings. Bonvoyay may charge cancellation fees or apply refund restrictions as per the provider’s terms.

- Passport, Visa, and Health Requirements It is your responsibility to ensure that you possess valid passports, visas, and any required health documentation for your travel. We recommend checking the travel requirements of your destination country and obtaining the necessary documentation well in advance.

- Travel Advisories and Insurance You acknowledge that travel may involve certain risks and uncertainties. We recommend reviewing travel advisories issued by relevant authorities and obtaining appropriate travel insurance to protect yourself against unforeseen events.

- Disclaimers Bonvoyay acts as an intermediary between you and travel service providers. We strive to provide accurate information, but we cannot guarantee the availability, accuracy, or completeness of the content on our website. We do not endorse or warrant the services provided by third-party travel service providers.

- Indemnification You agree to indemnify and hold Bonvoyay and its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses arising out of your use of our website or services, violation of these Terms, or infringement of any third-party rights.

- Limitation of Liability To the extent permitted by applicable law, Bonvoyay and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with your use of our website or services.

- Ownership All content, including text, graphics, logos, images, and software, available on our website is the property of Bonvoyay or its licensors and is protected by intellectual property laws. You may not use, modify, reproduce, distribute, or create derivative works of such content without our prior written consent.

Bonvoyay reserves the right, at its sole discretion, to suspend or terminate your access to our website or services at any time, without prior notice or liability, for any reason, including but not limited to a violation of these Terms.

These Terms shall be governed by and construed in accordance with the laws of Mumbai, India. Any disputes arising out of or in connection with these Terms shall be resolved amicably through negotiations. If the parties fail to reach a resolution, the dispute shall be submitted to binding arbitration in accordance with the rules of Mumbai, India.

Bonvoyay may update or modify these Terms from time to time, at its sole discretion. The updated Terms will be posted on our website, and your continued use of our website or services after the posting will constitute your acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms constitute the entire agreement between you and Bonvoyay concerning the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

If you have any questions or concerns regarding these Terms, please contact us at hello@bonvoyay.com.