Privacy Policy

Welcome to Bonvoyay, a brand under Metanoia Travel Pvt Ltd (“Bonvoyay,” “we,” “us,” or “our”). At Bonvoyay, we are committed to protecting the privacy of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or any other services provided by Bonvoyay (collectively referred to as the “Services”). We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it.

- Personal Information: When you use our Services, we may collect personal information that identifies you directly or indirectly. This may include your name, email address, phone number, postal address, payment information, and any other information you provide to us. We collect this information when you create an account, make a booking, communicate with us, or use any other features or services on our platform.

- Non-Personal Information: We may also collect non-personal information about your interactions with our Services. This includes information such as your device type, operating system, browser type, IP address, and website usage data. This information is collected through various technologies, including cookies and web beacons, to enhance your experience and improve our Services.

- Provide and Improve Services: We use the information we collect to provide you with a personalized experience, process your bookings, communicate with you, and improve our Services. This includes analyzing user preferences, optimizing our website and mobile applications, and developing new features and services.

- Marketing and Communications: We may use your contact information to send you promotional materials, newsletters, surveys, and other communications related to our Services. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or by contacting us directly.

- Legal Obligations: We may use or disclose your information if required by law, regulation, legal process, or governmental request. We may also use or disclose your information to enforce our policies, respond to claims, protect the rights, property, or safety of Bonvoyay or others, or in the event of a merger, acquisition, or sale of all or a portion of our assets.

WhatsApp integration on our CRM (Customer Relationship Management) system and website. By using our services and engaging with us via WhatsApp, you agree to the practices described in this policy.

1. Information We Collect:

When you interact with us through WhatsApp, we may collect the following types of information:

• - Personal Information: Your name, phone number, email address, and any other information you provide during your interactions with us.
• - Communication Data: Messages, chats, and other content you exchange with us via WhatsApp.
• - Website Interaction Data: If you access our website through WhatsApp, we may collect information about your browsing activity on our website.

2. How We Use WhatsApp Integration:

We utilize WhatsApp integration for the following purposes:

• - Lead Generation: When you contact us through WhatsApp, we may collect your contact information to follow up on your inquiries and provide you with information about our travel services.
• - Communication with Users: WhatsApp enables us to engage in personalized conversations with you, answering your questions, providing assistance, and sharing updates about your travel plans.
• - Engagement Activities: We may send you promotional offers, travel deals, and other relevant information through WhatsApp to enhance your engagement with our travel services.

We have implemented appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction. Despite these efforts, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Our Services may contain links to third-party websites, applications, and services that are not controlled or operated by Bonvoyay. Once you leave our platform, we have no control over and assume no responsibility for the privacy practices or content of any third-party websites, applications, or services. We encourage you to review the privacy policies of these third parties before providing any personal information.

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices and services. The updated Privacy Policy will be effective upon posting on our website or mobile applications. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices,

please contact us at hello@bonvoyay.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.